Privacy policy

Last updated: September 12, 2026

Nova Vivid ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from novavivid.shop.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

  • Your name.
  • Billing and shipping address.
  • Email address.
  • Phone number.
  • Payment and transaction information.
  • Order details and purchase history.
  • Information you provide when contacting customer support.
  • Information about how you interact with our website, such as device information, browser type, IP address, and pages visited.

We collect only the information reasonably necessary to operate our store, process orders, provide customer service, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.
  • Process payments and provide order confirmations.
  • Ship products to you.
  • Communicate with you about your orders.
  • Respond to customer service requests.
  • Provide support and resolve problems.
  • Improve our website, products, and services.
  • Detect and prevent fraud, abuse, and security issues.
  • Comply with applicable legal and regulatory requirements.
  • Send promotional or marketing communications where permitted by law and according to your preferences.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the store function properly, remember your preferences, understand website usage, and improve your shopping experience.

You can usually control cookies through your browser settings. Disabling certain cookies may affect some features of the website.

4. How We Share Information

We do not sell your personal information for money.

We may share personal information with service providers and business partners when necessary to operate our store. These may include providers involved in:

  • Payment processing.
  • Order fulfillment and shipping.
  • Website hosting and technology.
  • Customer support.
  • Fraud prevention and security.
  • Analytics and marketing, where applicable.

We may also disclose information when required by law, legal process, or to protect our rights, customers, or business.

5. Payment Information

Payments may be processed through third-party payment providers. Nova Vivid generally does not directly store your complete payment