Shipping policy
Last updated: September 12, 2026
Thank you for shopping with Nova Vivid. This Shipping Policy explains how we process and deliver orders placed through novavivid.shop.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has been shipped, you will receive shipping information or tracking details when available.
2. Shipping Times
Estimated delivery times depend on your shipping destination and the shipping method selected at checkout.
Typical delivery times are:
- United States: Approximately 5–10 business days after processing.
- International orders: Approximately 7–20 business days after processing.
These are estimates and are not guaranteed delivery dates.
Delivery may take longer during holidays, sales events, severe weather, carrier delays, customs processing, or other circumstances beyond our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free-shipping promotions will be subject to the terms shown at the time of purchase.
4. Tracking Information
When tracking is available, we will provide tracking information after your order has been shipped.
Please allow some time for tracking information to update after the carrier receives and scans your package.
5. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an incorrect address after placing your order, please contact us as soon as possible at +1 202-255-6319.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Nova Vivid is not responsible for packages delivered to an incorrect address provided by the customer.
6. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the shipping carrier.
If the tracking information indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier where applicable.
If you believe your package is lost, contact us at +1 202-255-6319, and we will do our best to assist you.
7. International Orders and Customs
For international orders, delivery times may vary because of customs clearance, local postal services, or other factors.
Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by the destination country unless otherwise stated at checkout.
Nova Vivid does not control customs processing times or charges.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
We may ask you to provide photographs of the package, shipping label, and product so that we can investigate the issue and determine the appropriate resolution.
9. Address Restrictions
Some products or destinations may not be eligible for shipping. If we are unable to ship your order to the address provided, we will contact you and, where applicable, provide a refund for the affected order.
10. Contact Us
If you have questions about shipping or your order, please contact Nova Vivid:
Website: novavivid.shop
Phone: +1 202-255-6319