Terms of service
Last updated: September 12, 2026
Welcome to Nova Vivid. These Terms of Service ("Terms") govern your use of novavivid.shop and your purchase of products from our store.
By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Our Store
Nova Vivid operates an online store offering hair and wig products, including synthetic wigs and related accessories.
Throughout these Terms, "we," "us," and "our" refer to Nova Vivid.
2. Eligibility
By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
3. Products and Product Information
We make reasonable efforts to accurately describe and display our products, including colors, sizes, materials, and other product details.
However, colors and appearance may vary depending on your device screen and other factors.
We reserve the right to correct errors, update product information, and change or discontinue products at any time without prior notice.
4. Prices and Payment
All product prices displayed on our website are subject to change without notice.
You agree to provide accurate and complete billing and payment information when placing an order.
Orders may be subject to applicable taxes, shipping charges, or other fees, which will be displayed during checkout where applicable.
We reserve the right to refuse or cancel an order when permitted by applicable law, including in cases of suspected fraud, pricing errors, inventory issues, or incorrect order information.
5. Orders
Placing an order constitutes an offer to purchase the selected products.
After you place an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that the order will be shipped if there is an inventory, payment, fraud, or other issue that prevents fulfillment.
If we need to cancel an order, we will provide an appropriate refund for amounts paid for the canceled order.
6. Shipping and Delivery
We will make reasonable efforts to process and ship orders within the timeframe stated on our website.
Delivery times may vary depending on the shipping method, destination, carrier delays, weather, holidays, customs, or circumstances outside our control.
Once an order has been shipped, delays caused by the shipping carrier are outside our direct control.
Customers are responsible for providing accurate shipping information. Nova Vivid is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Please review that policy before making a purchase.
8. Personal Use of Products
Our products are intended for their described purpose and normal consumer use.
Customers are responsible for following product instructions and using products appropriately.
9. Intellectual Property
All content on novavivid.shop, including text, images, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to Nova Vivid unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.
10. Prohibited Uses
You agree not to use our website:
- For any unlawful purpose.
- To commit fraud or engage in fraudulent activity.
- To interfere with the security or operation of our website.
- To attempt to gain unauthorized access to our systems.
- To submit false or misleading information.
- To copy or misuse our website content.
- To introduce malicious code, viruses, or other harmful material.
- To interfere with other customers' use of our website.
11. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment providers, shipping providers, or other platforms.
We are not responsible for the content, availability, security, or practices of third-party services. Your use of third-party services may be subject to their own terms and policies.
12. Disclaimer
To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Nothing in these Terms excludes or limits any consumer rights or protections that cannot legally be excluded or limited.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Nova Vivid will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
14. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.
15. Changes to These Terms
We may update these Terms from time to time.
When changes are made, the updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
16. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which Nova Vivid is legally established, without regard to conflict-of-law principles, except where applicable consumer-protection laws provide otherwise.
17. Contact Us
If you have questions about these Terms of Service, please contact us:
Nova Vivid
Website: novavivid.shop
Phone: +1 202-255-6319